1. Refund Schedule

Refund amounts are determined by how many days prior to the event start time the cancellation request is received:

Notice PeriodRefund Percentage
40 Days or more90% Refund
30 – 39 Days70% Refund
11 – 29 Days50% Refund
Less than 10 Days0% Refund

Processing fees from credit card providers or bank transfers may be non-refundable.

2. No Rescheduling

Due to the high demand and fixed seating nature of our performances, we do not allow rescheduling of tickets to future dates. If you cannot attend your scheduled event, the refund tiers above apply. You are, however, welcome to transfer your ticket to another person at no extra cost (please notify us of the name change via email).

3. “Sold Out” & No-Shows

  • No-Shows: Failure to arrive at the venue by the start of the performance results in a total forfeiture of the ticket price.
  • Late Arrivals: We reserve the right to release “No-Show” seats 30 minutes after the event starts if no prior notice is given.

4. How to Request a Refund